Last updated: January 18, 2026
1.1. These Terms and Conditions (hereinafter: "Terms") govern the rules for providing services by [COMPANY_NAME], NIP: 8692008357, REGON: [REGON], with its registered office at [ADDRESS] (hereinafter: "Service Provider" or "Chillingo"), through the website at [DOMAIN] (hereinafter: "Platform").
1.2. These Terms constitute regulations within the meaning of Article 8 of the Act of July 18, 2002 on the provision of electronic services (Journal of Laws of 2020, item 344).
1.3. Contact with the Service Provider is possible via email at: [CONTACT_EMAIL] or through the contact form available on the Platform.
1.4. Use of the Platform is voluntary and requires acceptance of these Terms.
2.1. User - any natural person with full legal capacity, a legal person, or an organizational unit without legal personality but with legal capacity under separate provisions, using the Platform.
2.2. Student - a User who has registered an Account and uses the educational services provided through the Platform.
2.3. Teacher - a person cooperating with the Service Provider who conducts English language lessons through the Platform.
2.4. Account - a separate part of the Platform assigned to a given User, enabling the use of services after logging in.
2.5. Lesson - an individual or group online English language lesson conducted via video communication platforms (e.g., Zoom).
2.6. Trial Lesson - a free 30-minute introductory lesson provided to new Users to familiarize them with the Platform's services.
2.7. Subscription - a paid package of lessons purchased by the Student for a specified period.
3.1. The Service Provider provides the following services through the Platform:
3.2. All lessons are conducted 100% in English language without translation to Polish or other languages.
3.3. Services are provided electronically via the Platform and video communication tools.
4.1. To use the Platform's full functionality, Users must create an Account by completing the registration process.
4.2. Registration requires providing:
4.3. Users are responsible for maintaining the confidentiality of their login credentials and for all activities conducted through their Account.
4.4. Users must immediately notify the Service Provider of any unauthorized use of their Account.
4.5. The Service Provider reserves the right to suspend or terminate Accounts that violate these Terms.
5.1. New Users are entitled to one free 30-minute Trial Lesson.
5.2. Trial Lessons can be scheduled through the Calendly booking system integrated into the Platform.
5.3. Users will receive confirmation and access details via email after booking.
5.4. Trial Lessons can be rescheduled or cancelled up to 24 hours before the scheduled time without penalty.
5.5. Failure to attend a Trial Lesson without prior notice may result in forfeiture of the free trial offer.
6.1. After the Trial Lesson, Users may purchase Subscriptions providing access to regular lessons.
6.2. Subscription packages are available for periods of 1, 3, 6, or 12 months.
6.3. Current pricing information is available on the Platform at [DOMAIN]/subscriptions.
6.4. Payments are processed through secure payment providers. The Service Provider does not store credit card information.
6.5. Upon successful payment, Students receive confirmation and access to their purchased Subscription.
6.6. Subscriptions are non-transferable and may only be used by the purchasing Student.
7.1. Students with active Subscriptions can schedule lessons through the Platform's booking system.
7.2. Lessons must be scheduled at least 24 hours in advance.
7.3. Students may cancel or reschedule lessons up to 24 hours before the scheduled time without penalty.
7.4. Cancellations made less than 24 hours before the scheduled lesson will result in the lesson being counted as completed and deducted from the Subscription.
7.5. The Service Provider reserves the right to cancel lessons due to Teacher unavailability or technical issues, in which case the lesson will not be deducted from the Subscription.
8.1. Consumers have the right to withdraw from the contract within 14 days without giving any reason, in accordance with the Consumer Rights Act of May 30, 2014.
8.2. The withdrawal period expires 14 days from the date of contract conclusion (Subscription purchase).
8.3. To exercise the right of withdrawal, the Consumer must inform the Service Provider at [CONTACT_EMAIL] of their decision to withdraw.
8.4. If a Consumer withdraws from the contract, any payments received will be reimbursed within 14 days of receiving the withdrawal notice, minus the proportional value of any services already provided.
8.5. The right of withdrawal does not apply if the Consumer explicitly consents to the commencement of service provision before the withdrawal period expires and acknowledges that they will lose the right of withdrawal once the service is fully performed.
9.1. Refund requests can be submitted through the Platform at [DOMAIN]/refund-request.
9.2. Refunds may be granted in the following cases:
9.3. Refund requests will be reviewed within 14 business days of submission.
9.4. Approved refunds will be processed within 14 days of approval to the original payment method.
9.5. Refunds are calculated proportionally based on unused lessons in the Subscription.
10.1. Users are obligated to:
10.2. Users are prohibited from:
11.1. All content on the Platform, including text, graphics, logos, educational materials, and software, is the property of the Service Provider or its licensors and is protected by copyright and intellectual property laws.
11.2. Users may access and use Platform content solely for personal, non-commercial educational purposes.
11.3. Reproduction, distribution, modification, or public display of Platform content without prior written consent is prohibited.
12.1. The Service Provider strives to ensure the Platform operates continuously and without errors but does not guarantee uninterrupted or error-free service.
12.2. The Service Provider is not liable for:
12.3. The Service Provider's liability is limited to actual damages directly caused by proven gross negligence or willful misconduct.
13.1. Personal data processing rules are specified in the Privacy Policy available at [DOMAIN]/privacy-policy.
13.2. The Service Provider processes personal data in accordance with Regulation (EU) 2016/679 (GDPR) and applicable Polish data protection laws.
14.1. Complaints regarding Platform services should be submitted to [CONTACT_EMAIL].
14.2. Complaints should include:
14.3. The Service Provider will respond to complaints within 14 business days of receipt.
15.1. Consumers have access to out-of-court dispute resolution methods:
16.1. The Service Provider reserves the right to amend these Terms.
16.2. Users will be notified of amendments via email at least 14 days before they take effect.
16.3. Continued use of the Platform after amendments take effect constitutes acceptance of the new Terms.
16.4. Users who do not accept amendments may terminate their Account.
17.1. These Terms are governed by Polish law.
17.2. Any disputes arising from these Terms will be resolved by courts with jurisdiction over the Service Provider's registered office, subject to mandatory consumer protection provisions.
17.3. If any provision of these Terms is found invalid or unenforceable, the remaining provisions remain in full force.
17.4. These Terms enter into force on the date of publication on the Platform.
Company Name: [COMPANY_NAME]
Address: [ADDRESS]
NIP: 8692008357
REGON: [REGON]
Email: [CONTACT_EMAIL]
Website: [DOMAIN]
